Step 1: Login into your Partner area via www.muchloved.com
Click 'Login', add your email address and password and click 'Login'.
Step 2: Once in your Partner Area click on the 'Settings' button for the funeral that you wish to check on.
Step 3: If the tribute doesn't have an owner yet, you will see a blue box with a message asking for a Tribute Owner or Donations Contact to be added. Click the 'Change tribute owner' button.
What's the difference between a Tribute Owner and a Donations Contact?
Step 4: Add the email address of the new owner. Please make sure the individual is aware of our terms and conditions before entering their personal data, in particular, that their email address will be shared with any charities they have chosen as the recipient of the funeral donations. This is so that the charity can thank the family directly.
Step 5: After adding the email address, click 'Next'. If the individual doesn't already have a MuchLoved account you will be asked for a few more details. There is an option to notify the new user of their login details at this stage; so the new tribute owner will receive an email notification. Click 'Next' to add the individual as the new owner of the tribute site.
Step 6: If a tribute owner forgets their login details then you can send an automated password reminder to the email address of the owner (which is shown on the Tribute Settings). This email will include a link which lets the individual login to their MuchLoved account to reset their password.